Here when you need it

Support

Start with the quick fixes below. If something still isn’t right, send a note with enough detail to reproduce it.

Good to know: Lift & Log has no account to sign in to and does not sync your app database to Lift & Log servers. Your local SwiftData store is the app’s source of truth.

1. Quick fixes

The app looks stuck

Close Lift & Log, reopen it, and try the action again. If the issue continues, restart your device and confirm iOS is up to date.

Data looks unexpected

Check the active plan, selected gym, filters, date, units, and whether sample data is present. Include these details when reporting the issue.

Watch isn’t updating

Keep the iPhone nearby, confirm Bluetooth and Wi-Fi are enabled, and open Lift & Log on both devices. Start or resume the workout from the iPhone if needed.

A purchase is unavailable

Confirm you’re signed in to the App Store and purchases are allowed. Availability and billing are managed by Apple.

Before removing the app, read Data and reset. Reinstalling can remove local training history, and Apple Health is not a full backup of Lift & Log.

2. Apple Health permissions and sync

Apple Health is optional. Lift & Log can read body mass and can write body mass plus completed workouts when you authorize the corresponding access.

  1. Open Lift & Log and go to Settings → Apple Health.
  2. Choose the permission action and review Apple’s authorization sheet.
  3. For body mass, use Sync Now to try an import or export the latest local value.
  4. For workouts, finish a workout locally before trying Export Latest Workout.

If permission was denied

Review Lift & Log’s access in the Health app or in Settings → Privacy & Security → Health. Apple may not tell apps whether read access was denied, so Lift & Log can sometimes show no available sample rather than a specific denial message.

If an export already happened

Apple Health records are managed separately from the Lift & Log database. Removing or resetting Lift & Log does not necessarily remove records already written to Health; review and delete those in the Health app if needed.

3. CrossFit WOD import

The import requires an internet connection and access to crossfit.com. If it fails:

  • confirm your device can load crossfit.com/wod;
  • try again later in case the destination is temporarily unavailable; and
  • include the date, displayed error, and whether the CrossFit page loaded in Safari when contacting support.

The request retrieves public workout content. Lift & Log does not send your workouts, nutrition, measurements, or HealthKit data with it.

4. Local data, reset, and removal

Lift & Log stores its primary data locally on your device. There is no Lift & Log account or cloud restore service.

  • Use available edit and delete controls to remove individual entries.
  • Some development or testing builds include Settings → Developer → Reset All Data. This clears the local SwiftData store without re-seeding.
  • To remove the app and its local data from a device, use iOS to Delete App. “Offload App” may preserve documents and data.
  • Device backups may retain a copy until the backup is replaced or deleted.
  • Manage body mass and workout records written by Lift & Log separately in Apple Health.

Deleting or resetting local data cannot be undone by Lift & Log support. Consider your device backup setup before removal.

5. TestFlight feedback

If you are testing a beta, the most useful report includes:

  • what you expected and what happened instead;
  • the exact steps that caused the issue;
  • your iPhone, iPad, or Apple Watch model and OS version;
  • the Lift & Log build number shown in TestFlight; and
  • a screenshot or screen recording when it does not expose information you prefer to keep private.

Send feedback from the Lift & Log page in the TestFlight app using Send Beta Feedback. On supported beta builds, you may also take a screenshot and use the beta feedback option shown in the share flow. Review screenshots carefully—workout, nutrition, and measurement details may be visible.

6. Contact support

Email support@liftandlog.com. Please include the app version, device and OS version, steps to reproduce the issue, and the full error message. Do not include Health data or other sensitive information unless it is necessary and you are comfortable sharing it.

Support is provided by email. There is no Lift & Log account for support to access, and support cannot view your on-device app database remotely.